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FAQs

We're glad to have you here. These Terms of Service explain the rules that apply when you use our website and purchase our products. By accessing our site or placing an order, you agree to the following terms.

We offer a curated collection of stylish, high-quality clothing designed to keep you looking fresh and feeling comfortable — from casual wear to statement pieces.

Yes! We deliver across Ghana and to customers worldwide. Shipping costs and delivery times vary depending on your location.

Within Ghana: Delivery takes no more than 3 business days. International: Depending on the destination, it can take 7-21 business days. Please note that delivery times may be affected by customs or other unforeseen delays.

Once your order ships, we'll send you a tracking number via email so you can follow its journey right to your doorstep.

If you receive an item that's damaged or incorrect, please inspect your package immediately and contact us within 24 hours for orders delivered within Ghana, or within 48 hours for international orders, so we can assist you. Unfortunately, we cannot assist with returns reported after these periods. We accept returns or exchanges only for items in original condition, unworn, and with tags attached. Shipping costs for returns are the responsibility of the customer unless the return is due to our error.

Orders are processed quickly to ensure timely delivery. If you need to cancel or change your order, please contact us as soon as possible at sales@ninepointfive.store. We cannot guarantee changes once an order is processed.

Creating an account lets you track orders, save your shipping details for faster checkout, and stay updated on exclusive offers. Simply click "Sign Up" on our website and fill in your details.

Absolutely. We use Shopify's secure platform and encryption technology to protect your data. For more details, see our Privacy Policy.

Not yet, but it's on our roadmap! Stay tuned for updates.

You can reach us anytime at: sales@ninepointfive.store

Still have questions?

Our customer support team is here to help. Reach out to us via email, phone, or live chat.